Terms of sale

Effective Date: 04-05-2026
Brand Name: Racinova
Website: www.racinova.com
Contact Email: cs@racinova.com

1. General

By placing an order with Racinova, you agree to the following Terms of Sale. These terms govern your purchase of products from our website, including skincare, wellness, and self-care items.

All orders are subject to availability and acceptance. Racinova reserves the right to update these Terms of Sale at any time without prior notice.

2. Orders & Contract

  • Placing an order on our website constitutes an offer to purchase the products selected.

  • A binding contract is formed once we confirm your order via email.

  • If your order cannot be fulfilled (e.g., out of stock or payment issues), we will notify you and provide options to modify or cancel your order.

  • Prices are displayed in EURO (€) and exclude any applicable taxes unless stated.

3. Payment

  • Payment must be made in full before dispatch via available payment methods (Credit/Debit Card, PayPal, Apple Pay, Google Pay, Klarna BNPL).

  • Orders will not be shipped until payment is confirmed.

  • Any payment failure may result in order cancellation.

  • Small order fees may apply for orders below €3 to cover handling costs.

4. Pricing

  • Prices are updated regularly and are subject to change without notice.

  • Any promotions or discounts are valid only for the duration indicated.

  • We reserve the right to correct any pricing errors on the website, including after your order has been placed.

5. Shipping & Delivery

  • All orders are shipped to the address provided at checkout.

  • Estimated delivery times vary depending on destination and shipping method:

    • Standard: 5–10 business days

    • Express: 2–5 business days

  • Customers are responsible for providing accurate shipping information.

  • Racinova is not liable for delays caused by the carrier or customs.

  • For detailed shipping information, please refer to our Shipping Policy.

6. Returns & Refunds

  • Returns and refunds are handled according to our Returns & Refund Policy.

  • Items must be returned unused, undamaged, and in original packaging unless faulty.

  • Refunds will be issued to the original method of payment within 14–30 days of receipt and inspection of returned items.

  • Delivery fees are non-refundable unless the item was faulty or sent incorrectly.

7. Product Information

  • We make every effort to ensure that product descriptions and images are accurate.

  • Slight variations may occur in color, texture, or appearance due to natural materials or photography.

  • Customers are encouraged to read product information carefully before purchasing.

8. Warranty & Liability

  • Products come with a standard manufacturer warranty where applicable.

  • Racinova is not responsible for damages arising from misuse, neglect, or use inconsistent with product instructions.

  • Our liability is limited to the purchase price of the product.

9. Cancellation

  • You may cancel an order within 14 days of receipt for a full refund.

  • To cancel, contact us at cs@racinova.com.

  • You are responsible for returning items in original condition unless faulty.

10. Intellectual Property

  • All content on the Racinova website, including images, text, and branding, is the intellectual property of Racinova and may not be reproduced without permission.

  • Product images are for illustrative purposes; slight variations may occur.

11. Governing Law

  • These Terms of Sale are governed by the laws of [Insert Country/Region, e.g., France or your base country].

  • Any disputes will be subject to the jurisdiction of the courts of this country.

12. Contact Us

For questions regarding orders, payments, or these Terms of Sale, please contact: