Shipping policy

Effective Date: 04-03-2026
Brand Name: Racinova
Website: www.racinova.com
Contact Email: cs@racinova.com

1. General Information

At Racinova, we take care to ensure your orders are processed and shipped efficiently. Our goal is to provide you with a smooth and reliable delivery experience for all wellness, skincare, and self-care products.

Orders are processed once payment is confirmed and typically dispatched within 24–48 hours.

2. Shipping Destinations

We currently ship to the following countries:

  • Austria (AT), Belgium (BE), Switzerland (CH), Czech Republic (CZ), Germany (DE), Denmark (DK), Spain (ES), France (FR), Finland (FI), United Kingdom (GB), Greece (GR), Ireland (IE), Italy (IT), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Sweden (SE), .

If your country is not listed, please contact us at cs@racinova.com for assistance.

3. Shipping Methods & Delivery Times

We offer standard and express shipping options. Estimated delivery times are:

Shipping Type Estimated Delivery Notes
Standard 5–10 business days Most products
Express 2–5 business days Subject to availability and additional cost

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs processing (for international shipments)

  • High demand periods

4. Shipping Costs

Shipping fees are calculated at checkout and depend on:

  • Destination country

  • Package weight & size

  • Selected shipping method

Free shipping promotions may be offered from time to time. Terms for free shipping will be displayed on the website.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email including:

  • Tracking number

  • Carrier information

  • Estimated delivery date

You can use the tracking number to monitor your shipment online.

If you do not receive a confirmation email within 2 business days of placing your order, please contact us at cs@racinova.com.

6. Address Changes & Delivery Issues

Please ensure your shipping address is accurate before completing your order.

If you need to change your address after placing an order:

  • Contact us immediately at cs@racinova.com

  • Additional shipping charges may apply if the package has already been dispatched

Non-delivery: If your order does not arrive within 14 calendar days from the dispatch confirmation, contact us immediately. We will investigate with the carrier and resolve the issue.

7. Lost or Damaged Packages

We make every effort to ensure items are delivered safely.

  • Damaged items: If your order arrives damaged, contact us within 3 business days with photos of the damage. We will arrange a replacement or refund.

  • Lost items: Packages that are lost in transit will be investigated with the carrier. Upon confirmation, we will provide a replacement or refund.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on your country’s regulations. These charges are the responsibility of the customer.

We recommend checking your local customs regulations prior to ordering.

9. Heavy or Fragile Items

Some products may be classified as heavy or fragile. For these items:

  • Special packaging and handling are used

  • Additional shipping fees may apply

  • Delivery may require a signature

10. Returns & Exchanges

Please see our Returns & Refund Policy for detailed information on returning or exchanging items.

  • Refunds are processed after the returned items are received and inspected

  • Delivery costs are non-refundable unless the item was faulty or sent incorrectly

11. Contact Information

If you have any questions regarding shipping, delivery, or tracking, contact our customer support team: